Situational leadership dictates that you should employ the appropriate leadership style (or leader) for each context and group.
But in an emergency we all tend to fall back on our natural leadership style. You know, the one that we all have, like a favourite coat that we really shouldn't wear in public anymore.
So what do people you lead want in a crisis? They want to know you are there for them and that you have their backs. Your team needs to understand that the solution is more important to you than finding a scapegoat to blame for the crisis.
They need to understand that you will work with them to achieve the solution and take on any external pressure to shield them. More than anything they need to believe that no matter how bad the storm.is that you see a way forward. When they see you loose your way then they start to panic.
So how to acheive this?
1. Communicate the infomation you have about the situation clearly to them.
After all, anything you understand is far less scary than the unknown.
2. Have a plan and let your team understand the plan.
If they see a steady hand at the tiller they will be more.confident and trust you. If you need to break down and rave about the situation do it elsewhere away from.the team. And always have a plan b, c and d. Only the very simplest problems don't have unseen complications. Be ready for them when they arise. And if you only see one choice you have blinded yourself to at least two others namely doing nothing and going crazy, and if you missed those what other options are there that you haven't seen?
3. Never ever lie.
The only real currency you have in any crisis situation is your team's trust. When you lie, even with the best of intentions, you undermine your credibility and everything further you say will be suspect.
4. Share the ups and downs
Keep the team abreast of the successes and setbacks in resolving the issue. The openness adds to your credibility and the team may offer solutions you didn't see.
5. Accept that you cannot solve all the worlds problems
Be open to the fact that some issues are bigger than you or your team. Don't be afraid to seek support or input either from your team or from the right outsiders.
